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Salesforce Solution: Enhancing Seamless Multilingual Support for Insurance Users

The implementation of robust multilingual support upgrades the leading insurance company’s customer experience. Learn more.

About the Client:

The client is a leading insurance company providing account management services to customers across various regions and is part of the UK’s largest long-term savings and retirement business group. They deliver top-notch insurance solutions customized to meet the diverse needs of their customers. The client has looked after people’s life savings and retirement needs for nearly 200 years.

Industry:

Insurance

Project:

Multilingual Support Integration for User Profile Transfer

CSL delivers a seamless, multilingual user experience that adapts to diverse linguistic preferences and helps with global competition

The Challenge:

The client faced the critical challenge of transferring customer profiles (which include their account details) to a different user based in a different region and language.


When transferring the profile, the name of the profile needs to be automatically translated into the language or format that the new user understands based on their locality.


Thus the key challenges faced by the client were:


  1. Different Languages: Different regions use different languages, and translating names accurately was a complex task.

  2. Locale Translation: The profile needs to be automatically translated into the language and format that the new user understands based on their region.

  3. Technical Integration: The system can automatically detect and apply the correct translation when transferring profiles.

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The Solution:

Cloud Science Labs experts tackled this challenge by developing a dynamic code that supports different languages, not just English. The code was designed to adapt and function correctly for users with various language preferences.

To achieve this, the CSL team embedded:


  1. Translation capabilities directly into the system.

  2. The code that adapts seamlessly to various language preferences.


This way, the project’s specific requirements were met and a user-friendly experience was delivered.

Technology Implemented:


  • Salesforce

  • Lightning Web Component (LWC)

  • Apex

  • Apex Trigger


Service Delivered: Salesforce Development with Custom Code

The Result:

The client receives a fully functional solution that meets their requirements and enhances user experience with the project.

  1. Successful Implementation: The translation logic was successfully integrated and rigorously tested ensuring the accurate translations of the profile names according to the new owner’s region.

  2. Smooth Transition: The system successfully handles smooth profile transfers with users' diverse language preferences.

The Project Benefits:

Following were the project benefits:

  1. Greater Flexibility: The adaptable solution supports various languages, providing scalability for future regional or linguistic expansions.

  2. Competitive Advantage: The inclusion of multilingual support made the client favorable in the global market, and attracted a more diverse customer base.

Conclusion:


Cloud Science Labs delivered an innovative, scalable, customer-centric solution to the client to thrive in the global insurance market by providing multilingual support for user profile transfer.


Discover how our expertise in multilingual system integration can help your business operations. Contact us today to learn more about our customized

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